|Are the products you sell brand new, in the manufacturer’s box?
Yes, all of the products we sell are factory fresh in the manufacturer’s box. We DO NOT sell refurbished products or factory ‘B’ seconds as new.
What items are not returnable?
The following items are not returnable:·Items held longer than 30 days from date of invoice.
·Items that have been ‘discontinued’ on our web site.
·Items that have been opened and activated, ie. program cards, subscription cards, etc….
·TV Accessories such as mounts, stands etc….
·All Plasma and conventional TVs. In addition, all service work must be performed by an authorized repair center pursuant to the manufacturer’s warranty.
Are your products guaranteed? What about a manufacturer’s warranty?
We offer a full 30 day guarantee against defects on all the products we sell. The majority of our products come with the manufacturer’s warranty providing you the security you need when ordering high-tech goods.
All defective Plasma and conventional TVs must be serviced by an authorized repair center
What if I receive a defective product?
Please notify us immediately and we will issue a Return Authorization (RA) number to you. You should then package the defective item in its original packaging with all paperwork, place the RA number on a label affixed to the box, and ship via UPS Ground to the address we e-mail you. You pay for shipping to us – we pay for shipping back to you. We will not accept any boxes without an RA number affixed to the outside of the box. For warranty claims, please follow the manufacturer’s warranty information supplied in your owner’s manual.
Note: We must emphasize that any products returned as defective and found to be in working order will have a 15% re-stocking fee charged to the customer’s account. We recommend that our customer’s read all trouble-shooting areas of their product’s user manual prior to contacting us for an RA number.
TV Sets: All defective TV sets should follow these steps:
All defective Plasma and Projection TVs should be repaired using manufacturer’s warranty claims. Each product is also subject to the warranty coverage and restrictions set forth by the respective manufacturers covering replacement of defective parts and service for repair of their products. To locate a manufacturer’s authorized service center, please refer to the product manual that was shipped with your merchandise.
How long does it take for delivery?
For items shipped via UPS or FedEx Ground it takes approximately 7-10 business days, unless you’ve chosen UPS 2nd Day Air(3 business days).
In some cases, shipping time can be affected due to infrequent manufacturer backorders. When this occurs, we will notify you and give you the option to either wait for the shipment to come in or cancel your order.
TVs: All TVs normally take between 4-6 business days to arrive. However, rural locations will take between 7-12 business days if you are located 100 or more miles from a major airport.
Do I have to pay sales tax?
If you are a resident of the state of California, a 8.75% sales tax will be automatically added to your order. We are required to collect sales tax on behalf of California. All other states are tax-free.
Do you sell my name and address to other companies?
NO!! We will keep any information you give to us confidential at all times
Do you ship COD?
No, we do not ship any orders COD.
Can I return an unwanted product?
Yes, you have 30 days from the date of invoice to return the product to us. Please refer to non-returnable items prior to requesting an RA.
All returned product(s) must be shipped with a Return Authorization (RA) number (provided by Sound Professionals Inc.) in its original packaging with all accessories, manuals etc. included. The RA number must be written on a label and attached to the outside of the box. All boxes returned without an RA number on a label will be subject to an additional 5% service charge as we are unable to resell the product if the box is defaced. Products arriving without an RA number will not be accepted.